Sports / Mobile
ace678 operates these terms to set clear expectations between us and you — covering account access, transactions and how we handle the data you share with us. Availability of our services depends on your local law and eligible regions, so read this page before opening or continuing to use your account.
These terms form the agreement between you and ace678 when you access the site, open an account or carry out any transaction through it. They are written in plain English so you can follow them without a legal background. Nothing here overrides the law of your country — where Bangladesh law applies, it takes precedence, and we do not make any claim that our terms remove or limit rights you hold under applicable local law. When you register an account, you confirm that you are accessing the site from an eligible region and that local law in your area does not prohibit this kind of access. If that position changes, it is your responsibility to stop using the account until you have reviewed your situation. We are not in a position to advise you on local legal questions; consult a qualified professional if you need that guidance. Transactions processed through Nagad, Upay or Bank Transfer are subject to the conditions of those payment rails as well as ours. We record transaction references on your account wallet page so you can cross-check them against your own payment app history. If a discrepancy appears, raise it through our support route before the transaction record ages past thirty days.
These terms apply only to activity you carry out directly through ace678 — your account, the content we publish and the transactions we process. They do not extend to third-party services you may reach through external links, or to the payment networks themselves.
Rules around opening, maintaining and closing your ace678 account apply in full — including identity verification steps shown during registration and any account-status changes we notify you about by email or on-screen.
Deposits and withdrawals processed through Nagad, Upay or Bank Transfer are covered by our transaction policy. The payment network's own terms run alongside ours; we do not override the conditions those services set.
Game content, promotional notices and editorial copy published on ace678 are covered under these terms. Content accuracy, availability windows and removal of outdated notices are our responsibility to maintain.
Services you reach via external links — including payment apps, game studio websites or any partner page — are governed by their own terms. We are not responsible for the content, practices or availability of those external services.
You have clear paths to act on your account data and transaction records without needing to contact us first. The account settings page shows the information we hold against your profile — name, contact details and verification status — and the fields there are editable for most personal details. Transaction history is accessible from the wallet tab; each entry carries a reference number you can match against your Nagad, Upay or Bank Transfer app record. If something in your account record looks incorrect, use the edit function in settings first. For anything that cannot be changed from the settings page — such as a name-verification entry or a transaction flag — raise a correction request through our published support route, giving the reference number and the specific detail you want reviewed. We will confirm receipt and let you know the outcome by the contact method on your account.
Open the wallet tab to see your full transaction history, with reference numbers for each Nagad, Upay or Bank Transfer entry. Check this against your payment app if you spot an unfamiliar entry.
Most profile fields — contact number, email, preferred language — are editable directly from account settings. Changes take effect immediately and appear on the profile summary page.
If these terms raise a question you cannot resolve from the FAQ below, send it through our support channel with your account reference. We route policy queries separately from general support tickets.
For account-level actions we cannot process without verification — closures, data requests, dispute escalations — contact support and state clearly what you need. Our team follows the steps shown on the published support page.
If you have a question about these terms, a transaction record or your account data, reach us through one of the routes below. Describe your issue with your account reference number so we can locate the relevant record quickly.
Available from the support icon on the site. Start a chat session and select the policy or account category from the opening menu. Keep your account reference number ready.
Send your query to the email address published on the contact page. Include your account reference, the specific policy section or transaction date you are asking about, and a clear description of the issue.
The help centre on the site covers common account and policy questions in a searchable format. Check there first — many transaction and data queries are answered without waiting for a support reply.
We hold only the information needed to run your account and process transactions. Retention periods, cookie use and security measures are covered in the points below — check the relevant section if you have a specific question.
We store the registration details you provide, your transaction references and the device session logs tied to your account. We do not sell or share this data with third parties outside the purposes described in these terms.
The site uses session cookies to keep you logged in across page loads and to remember your wallet state. You can clear cookies from your browser settings, but doing so will end your current session and may require you to verify your account again.
Your account is protected by the password you set at registration. We do not store plain-text passwords. If you suspect unauthorised access, change your password from the security tab in account settings and contact support immediately.
To request a data correction or account closure, contact us through the email route on the support page. State your account reference and exactly what you need. We will confirm the action taken within a reasonable period.
These questions cover the legal and account-rights topics we hear most often. If your question is not here, reach us through the support routes listed above.
Access to ace678 depends on your local law and the eligible regions we serve. We do not make a legal determination on your behalf. Check whether online gaming services of this kind are permitted under the law applicable in your area before opening or continuing to use an account.
We hold your registration details, device session logs and a full record of every transaction processed through Nagad, Upay or Bank Transfer on your account. You can view the transaction history from the wallet tab at any time. Registration details are shown in your profile settings page.
Most contact and preference fields are editable from the settings page — changes apply immediately. For fields that require verification to change, such as your registered name or identity document, raise a correction request through email support with your account reference number and the detail you want updated.
We retain account and transaction data for as long as your account is open and for a period after closure to meet our operational and legal record-keeping obligations. The exact retention schedule depends on the type of data. Contact support through the email route if you want details specific to your account.
Open the wallet tab and check your transaction history. Each entry shows a reference number — match it against the record in your Nagad or Upay app. If an entry is missing or shows an incorrect amount, contact live chat or email support with the date, amount and the reference from your payment app.
Send an account closure request to the email address on the support page. Include your account reference number and state clearly that you want the account closed. We will confirm closure and let you know what data we are required to retain under our record-keeping policy and for how long.