Sports / Mobile
ace678 collects only the account and transaction data needed to run your sessions and process payments through Nagad, Upay and Bank Transfer. This policy explains what we collect, why we hold it, and how you can review or correct it — access and eligibility depend on your local law and eligible regions.
When you open an account with ace678, we collect the information you provide during registration — your contact details, login credentials and any identity documents required for account verification. When you make a payment through Nagad, Upay or Bank Transfer, we record the transaction reference, amount and method to maintain an accurate wallet history on your account. We also collect device and browser data — such as your IP address, session timestamps and the pages you visit — to keep sessions secure and to detect unusual activity. We do not sell your personal data to third parties for their marketing purposes. Some data is shared with payment processors and identity verification services only to the extent needed to complete a transaction or confirm your account status. Retention periods vary by data type: transaction records are kept for as long as required under applicable financial rules; login and device logs are retained for a shorter operational window. All of this depends on your local law and the eligible regions from which access is permitted. If you have questions about a specific data category, the support section below shows you how to reach us.
This policy covers data we process directly through ace678 systems. It does not extend to third-party sites that may be linked from our pages, or to payment providers operating under their own separate privacy terms. Knowing what falls inside and outside our scope helps you understand where to direct a query.
Data collected when you log in, update your profile or change account settings falls fully within this policy. We control how that data is stored, who can access it internally and how long it is retained.
When you initiate a deposit or withdrawal via Nagad, Upay or Bank Transfer, we record the transaction on our side. The payment provider also holds its own record under its own terms — their privacy practices are separate from ours.
Your browsing behaviour within ace678 — which pages you open, session duration and device type — is logged by our analytics systems. This data is used to maintain security and improve navigation, not to profile you for external advertising.
Links or embedded tools from external providers — game studios, verification partners or analytics vendors — operate under their own data terms. We are not responsible for how those third parties handle information you provide directly to them.
You have several concrete actions available to you under this policy, and none of them require a lengthy process to initiate. Your account area shows your registered contact details and payment method history — you can review these at any time after logging in. If something looks incorrect, such as a wrong mobile number or a mismatch in your Nagad or Bank Transfer records, you can raise a correction request through our support channel. We aim to acknowledge data queries promptly, though response timelines depend on the nature and complexity of the request. For account deletion or a full data export, you need to contact support directly with your account details and a clear description of what you are requesting. Eligibility for certain rights may depend on your local law and the region from which you access the platform.
Log in and open your account settings to see your registered details and transaction history. Payment entries for Nagad, Upay and Bank Transfer are listed there with reference numbers.
If a name, contact number or payment detail is recorded incorrectly, submit a correction through support. We will verify the change against your account before updating it.
Not sure what data we hold or why a specific record exists? Send the question to our support team with your account ID and a brief description — we will trace the record and respond.
To close your account and request data removal, contact support with your registered details. We process these requests in line with applicable retention rules for financial and account records.
If you have a question about how your data is handled, need to correct a record or want to understand what information we hold, the routes below are the ones we monitor for privacy-related queries. Please include your account ID or registered mobile number so we can locate your record quickly. Access and eligibility for data requests depend on your local law and eligible regions.
Open the chat widget on the ace678 site while logged in. State that your query is about the privacy policy or a specific data record and our team will route it to the right person.
Send your data or privacy query to the support email address listed in the Contact section of the site. Include your account ID, the nature of the request and any relevant transaction references.
The Help section inside your signed-in account area includes a form for account and data queries. Use this for structured requests like correction or deletion — it routes directly to the team handling policy matters.
We apply standard security measures to protect the data we hold — including encrypted connections for login and payment sessions, and access controls that limit who internally can view your account records. Cookies on the ace678 site are used for session management and basic analytics; they do not track your activity on other websites. You can manage cookie preferences through your browser settings at any time. Retention is not indefinite: we delete or anonymise data once it is no longer needed for the purpose it was collected, subject to legal obligations around financial records. Any change to this policy will be reflected on this page with an updated effective date. If the change is material, we will notify you through your registered contact detail. Your continued use of the account after a policy update constitutes acceptance of the revised terms.
Login and payment sessions — including Nagad, Upay and Bank Transfer flows — run over encrypted connections. This protects credentials and transaction data in transit between your device and our servers.
We use session and analytics cookies only. No cross-site tracking cookies are placed. Adjust or clear cookies at any time through your mobile or desktop browser settings without affecting your saved account details.
Account and transaction records are kept for as long as required by applicable financial rules. Device and session logs are held for a shorter operational period. Once the retention window closes, data is deleted or anonymised.
When this policy changes materially, we update the effective date on this page and notify you via your registered contact detail. Check this page periodically so you stay current with how your data is handled.
These questions cover what we are most often asked about data handling, your rights and how to act on them. If your question is not here, use the support routes listed above to reach us directly.
We collect the details you enter during registration — your name, mobile number and any verification documents — plus transaction references when you use Nagad, Upay or Bank Transfer. Device and session data is also logged for security purposes. We do not collect data beyond what your account operation requires.
Your account settings show your registered contact details and payment history. For a full data summary, contact support with your account ID and request a data export. We will compile what we hold and respond through your registered channel. Eligibility depends on your local law and the region from which you access the platform.
When a payment is processed, we record the transaction reference, method and amount on your account. Nagad and Bank Transfer providers also hold their own records under their own terms. Our record stays on your account history and is retained for as long as financial rules require.
We share data only with payment processors and identity verification partners, and only to the extent needed to complete a transaction or verify your account. We do not sell your personal data to third parties for marketing. Game studios and external tools on the platform operate under their own separate privacy terms.
Log in and check your account settings first — some fields can be updated directly. For details that require verification, such as a registered mobile number linked to Upay or a name correction, submit a request through live chat or the account help form. We verify before making any change.
After an account closure request is confirmed, we begin the deletion process for data we are not legally required to retain. Transaction and financial records are kept for the period required under applicable rules. Once that window closes, the data is deleted or anonymised. Contact support to start a closure request.